Droneer

Return & Exchange

• Return & Exchange Period

  Unopened new equipment may be returned within fifteen days of delivery (calculated from the customer’s receipt date). Returns are not accepted after this period.

• Return Conditions

  Opened, used, or damaged products are not eligible for returns. For original & new-condition items requiring repackaging/inspection, a 15% restocking fee (based on product price) applies.

• Cost Bearings

  You shall bear the transportation costs of returning the unwanted product to the warehouse, as well as other fees incurred during transportation, including but not limited to tariffs, taxes, and customs clearance fees. We recommend using tracked logistics for safe and traceable delivery.

Matters Not Covered by the After-Sales Policy

1. Crashes or fire damage caused by non-manufacturing factors, including but not limited to pilot errors.

2. Water damage or other damages caused by improper installation, incorrect use, or failure to operate in accordance with the official instruction manual.

3. Damages caused by unauthorized service providers.

4. Damages caused by unauthorized circuit modifications and improper pairing or misuse of battery chargers.

5. Damages caused by operating the product in adverse weather conditions (such as strong winds, rain, snow, sandstorms, etc.).

6. Damages caused by operating the product in environments with electromagnetic interference (such as in mining areas or near radio transmission towers, high-voltage lines, and substations).

7. Damages caused by operating the product in environments with other wireless device interference (such as transmitters, video downlinks, WiFi signals, etc.).

8. Damages caused by collisions when components are aged or damaged.

9. Any issues arising from operating the device with low battery or defective batteries of any type are not the responsibility of Droneer.

10. Issues caused by third-party products and their warranties, such as those involving TBS and DJI, must be resolved directly with the third-party companies for warranty support.

11. Damages to the product caused by unexpected traffic accidents (such as the aircraft being collided by a moving vehicle) or third-party intentional damage (such as being maliciously shot down) during flight are not covered by the warranty.

After-Sales Issue Handling & Repair Policy

• I. Fault Diagnosis & Preliminary Handling

  1. You can feedback product issues to us via Droneer email or the official website. The after-sales team will promptly respond, communicate with you, and diagnose the problem.

  2. During the diagnosis process, the after-sales team will guide you to download and install specific firmware updates to resolve some software compatibility or functional issues.

• II. Process for Sending for Repair

  1. If the problem cannot be resolved through firmware updates or you are unable to replace defective components by yourself, you need to send the product to the Droneer repair center for professional repair. Before sending it for repair, ensure that all components are cleaned and free of grease, dust, and other residues.

  2. Upon receiving the product, the repair center will conduct a comprehensive inspection to determine the specific cause of the problem.

  3. If the problem meets the service conditions of this warranty policy, Droneer will bear the cost of product replacement or free repair.

  4. If inspection confirms the issue is not covered by the warranty, we will offer paid repair service. Droneer will provide a detailed repair quote before starting work and proceed only with your consent. If you reject the quote, we will negotiate shared return shipping costs and not perform repairs.

• III. New Product Replacement Service

  1. After inspection, if the product cannot be used normally, we will provide a new product of the corresponding model to replace the original device or accessories.

  2. If burnout or water damage causes severe, irreparable product failure, we will provide a replacement service instead of repair. Replacements will be arranged promptly upon receipt of the returned product.

Notes

• 1.Freight Responsibility

  The customer shall bear the freight for sending the product to the Droneer repair center.

• 2. Repair Application Process:

  Download the specified repair form, fill in all details truthfully, and email a copy to Droneer. After technical review and approval, print the form and send it with the aircraft to the repair center.

• 3. Shipping Requirements:

  Use the original product packaging for shipping. Ensure all accessories (e.g., propellers, antennas, receivers) are properly packed to prevent loss or damage during transit.

• 4. Logistics Tracking:

  Provide the logistics tracking number to Droneer customer service after shipping to help us monitor the product’s status and improve after-sales response efficiency.

• 5.After-Sales Policy Statement:

  The after-sales policy information on the Droneer official website serves as the final reference. Policy updates may be made without prior notice; thank you for your understanding.

• 6. Final Interpretation Rights Statement:

  Shenzhen Zhimu Technology Co., Ltd. reserves the right of final interpretation.